Maflex presents HUB – Help, Updates & Booklets – the digital platform designed for those who work every day with Maflex equipment. A single environment to access everything you need: support, manuals, original spare parts, 3D views, technical drawings, and machine data.
This new service developed by Maflex integrates three core principles: daily autonomy, service reliability, and long-term relationships. “These are the pillars that define our idea of after-sales: working independently, counting on reliable support when needed, and building a strong relationship after delivery,” says Luca Mazzotti, General Manager of Maflex.
Maflex HUB is designed to offer operational autonomy, instant control, and smart support, providing access to technical manuals, original spare parts, detailed drawings, and always up-to-date 3D visualizations.
Luca Mazzotti and Simona Lencioni exploring the new MAFLEX HUB platform. Photo: Maflex
After-sales support that lasts as long as your Maflex line Every system designed to last deserves a service that supports it over time. This is why Maflex follows the entire lifecycle of the line: monitoring performance, preventing downtime, and maintaining efficiency day after day.
One figure confirms this commitment: between 15% and 20% of Maflex’s annual revenue comes from after-sales services – a significant number, especially considering that every line is designed to operate for over twenty years. This result reflects a complete service: professional technical support, training, ordinary and extraordinary maintenance, continuous updates, and, of course, always-available original spare parts.
It’s the concrete proof of a system that works — a system that builds trust and ensures continuity.
Total control, continuous support, extended warranty
The new digital platform complements and strengthens an already proven post-sales service, built to ensure continuous spare parts availability and fast delivery times. With thousands of items in stock, two international logistics centers (Lucca, Italy and Green Bay, USA) managed directly by Maflex, and highly specialized technical support, HUB reinforces a service that has been synonymous with reliability for years.
“We like to say that the delivery of the line is just the beginning,” adds Luca Mazzotti. “Our service team follows each installation with great care, anywhere in the world.”
This commitment translates into full personnel training (on-site and remote), complete maintenance, and delivery of original spare parts — even within 24 to 48 hours.
Maflex HUB: a catalog that simplifies your work
“When it really matters, only the original delivers results,” explains Simona Lencioni, Customer Service & Spare Parts Manager. “When performance, safety and production continuity are at stake, using original spare parts is not an option – it’s the only way forward.”
Thanks to an automated warehouse system with vertical storage, Maflex streamlines order preparation to the maximum, ensuring both traceability and accuracy. “With Maflex HUB, customers can order the right component in just a few clicks – always under our supervision from headquarters,” continues Lencioni.
At the time of purchase, each customer receives personal login credentials and clear, simple instructions. “We’ve especially considered those working in the field,” Lencioni adds. “On the machine group, our customers will find a QR code that leads them directly to their HUB access.”
3D views and exploded diagrams allow users to identify the correct part quickly and precisely. “Each section is updated in real time to ensure maximum reliability — even during the ordering phase. In just seconds, even from a smartphone, the part can be identified and reported to the relevant department.” Concludes Lencioni.
More than just a catalog HUB is much more than a catalog: it’s on its way to becoming the operational base for Maflex equipment — a tool in constant evolution, combining maximum customer autonomy with real, always-available support that monitors and manages each request.
A perfect balance between digital and human, innovation and tradition — building trust and reinforcing the long-term relationship between Maflex and its customers.
